Are your seeds treated?
Unless stated otherwise, all of our seeds are natural and untreated.
I can't find a product on the website but it is in the catalogue?
Do you sell organic seeds?
Our sister company, Suffolk Herbs has a range of organic seeds. These can be found online in the 'Organic Vegetables' category, and they are in the Suffolk Herbs section towards the back of our main seed catalogue.
These are certified by the organic association.
If a product is in the catalogue but not online, then this means that it is no longer available. This may be because it is a crop failure, or it is now out of stock. You can always contact us to double check if this will be coming back in.
I am not satisfied with my order, what should I do?
If you are not happy with your order, please do contact us so that we can do our best to fix this. All of our seeds come with a 'No Quibble' guarantee.
Do you have sowing instructions on the seed packets?
Yes. All of our packets will include growing instructions and the recommended sowing months to help you out.
Do the seed packets have pictures on?
No, not all of our seeds are in pictorial packets that include an image. Some of the seed packets do not have an image of the crop, but they will have the sowing and growing instructions. You can refer to our catalogue or the website for the image of the crop.
Is VAT included on your products?
Vegetable seeds, herbs and plants and fruits are exclusive of VAT as they are edible. Our flower seeds (including edible flowers such as Nasturtiums) bulbs and sundry items will be inclusive of VAT.
How many seeds are in each packet?
The seed count will vary for each product. This will be stated on our website and in our catalogues. S/C = seed count.
Are your seeds tested?
Yes, our head office includes a fully equipped laboratory where our qualified analysts test our seeds for germination, purity and vigour. This is to ensure that we are supplying our customers with the best quality seed.
Do you sell seeds in larger quantities?
Yes, if you are a commercial customer looking to order wholesale quantities, please have a look at our commercial website - www.kingsseedsdirect.com
Can I use your images?
All of the images on our website are copyrighted. If you would like to use our images, you must contact us first to get permission.
Placing an Order
How can I place an order?
We accept orders over the phone on 01376 570000 during our working hours (Mon-Fri 9am-12:30, and 1:30pm-5pm), via email (firstname.lastname@example.org), fax or via this website.
How do I pay?
We accept most major debit and credit cards to pay for your order. We will also accept cheque as payment but this will have to accompany your order in the post. We are unable to accept PayPal as payment.
When will I be charged for my order?
If you place your order online or over the phone, the payment will be taken as soon as the order is placed.
Can I cancel or add to my order?
If you would like to cancel your order please click here for our contact details. If you would like to amend or add to your order, we are unable to do this online but if you contact us with your payment details ready we will do everything we can to help you.
What is a 3D Verification code?
A 3D verficiation code is an extra security measure which all websites should now have in place. It is an extra step to prove that it is really you trying to place the order. The code usually comes through as a text message, but if you have mobile banking, you can also verify the payment on your banking app. If you have not received a verification code, it may be because you have entered a landline number on your account, or your phone number is wrong.
I cannot find an item which is in your catalogue?
If you cannot see an item which is in our newest catalogue, it is likely out of stock or not availble due to a crop failure. You can search for the product by browsing our categories, or by typing in the product code or product name into the search bar. You can always contact us to confirm if an item is out of stock.
How do I get a copy of your catalogue?
If you would like a copy of our catalogue, simply contact us via the online form, by email or by phone with your name and address and we will be glad to send one in the post, free of charge. Our catalogue can also be viewed online if you'd prefer. We have 3 catalogues each year. Our main seed catalogue is our in September, our small spring catalogue is available in January, and our small autumn catalogue is available from the end of June/July.
Will I need to request a catalogue every year?
So long as you have been ordering from your catalogue, you will automatically be sent the next seasons catalogue the following year.
The Polythene we use is 100% recyclable, it's also quicker to degrade than standard poly and has 50% less waste material. We have considered sending the catalogue without the polythene but we are concerned with the condition the catalogue would arrive in, i.e possibility of it getting wet/ damaged whilst in the postal system. We are in the process of looking at plant based films and hope to be trialling these films on our machines in the future… Polylite™ is guaranteed to reduce carbon footprint.
Can I be removed from your catalogue mailing list?
If you no longer wish to receive a physical catalogue in the post, please email us at email@example.com and we will stop sending these out. Our catalogues can be viewed online if you prefer.
How do I set up an account?
Everything you need to know about opening an online account with us can be found here.
Can I place an order online without setting up an account?
Yes you can, as guest checkout, but we recommend you to first register with us so that we have all of your details logged on our system correctly. It will also make the checkout process slightly faster in future, as you won't need to re-enter all of your details again.
I have forgotten my password, what should I do?
To reset your password, go to the login page (Login/Register in the top right corner of the screen). Click the button that says 'Forgotten your password', enter your email address in the box below and then click 'RESET PASSWORD'.
If you have an account registered, then you will receive an email with details of how to set a new password. If you do not receive an email, you may have checked out as a guest before, and will therefore need to fill in the form to become a New user.
Why is my email address showing as invalid?
If you are trying to checkout or register and seeing an error that your email address is invalid, then this may mean that there is a space in the email box. Double check that there is not a space or any invalid characters in the email field box. This could be before, after or somewhere in the middle of your email address.
If you cannot remember your password, follow the steps above.
Why is my email address showing as 'Not recognised'?
If you are trying to log in and your email address is not recognised, it means that you do not have an account with us. If you have an allotment account with us via NSALG, please visit our allotment website. You can access this via the members area on nsalg.org.uk.
Will my card details be saved in 'My Account'?
No - Card details are not stored or saved on our system.
How will my order be sent?
Most of the parcels we send out are small enough to go via Royal Mail so will be sent out to you either 1st Class or 2nd Class post. Any larger items or heavy items will be sent via a courier (APC or DPD). More information regarding postage charges and deliveries can be found here.
Can my plant delivery be delayed?
We regret that we cannot delay the despatching of your fruit plants or plug plants to accommodate holidays etc. However, if you think you might be away from home when your plants are due for despatch, please advise us at least 3 weeks beforehand and we can arrange for your order to be sent to a relative or friend/neighbour. We cannot be held responsible for non-collected items from the post office or items returned as you are away.
View our full returns policy.