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NOTE: Delivery can take up to 3-5 working days.

Frequently Asked Questions

How do I contact Kings Seeds?

Please click here to see our contact details.


Placing an Order
How do I pay?

We accept most major debit and credit cards to pay for your order. We will also accept cheque as payment but this will have to accompany your order in the post. We are unable to accept PayPal as payment.

When will I be charged for my order?

If you place your order online, the payment will be taken as soon as the order is placed. If you give us your payment details with your order over the phone, the payment will be taken before the despatch of your goods.

Can I cancel or add to my order?

If you would like to cancel your order please click here for our contact details. If you would like to amend or add to your order, we are unable to do this online but if you contact us with your payment details ready we will do everything we can to help you.


Catalogue Requests
How do I get a copy of your catalogue?

If you would like a copy of our catalogue, simply contact us via the online form, by email or by phone with your name and address and we will be glad to send one out in the post to you. We do also have smaller seasonal catalogues which come out through the year which you will also be sent.

Will I need to request a catalogue every year?

So long as you have been ordering from your catalogue, you will automatically be sent the next seasons catalogue the following year.

Catalogue Packaging

The Polythene we use is 100% recyclable, it's also quicker to degrade than standard poly and has 50% less waste material. We have considered sending the catalogue without the polythene but we are concerned with the condition the catalogue would arrive in, i.e possibility of it getting wet/ damaged whilst in the postal system. We are in the process of looking at plant based films and hope to be trialling these films on our machines in the future… Polylite™ is guaranteed to reduce carbon footprint.


My Account
How do I set up an account?

Everything you need to know about opening an online account with us can be found here.

Can I place an order online without setting up an account?

Yes you can, as guest checkout, but we recommend you to first register with us so that we have all of your details logged on our system correctly.

I have forgotten my password, what should I do?
To reset your password, go to the login page (Login/Register in the top right corner of the screen). Click the button that says 'Forgotten your password', enter your email address in the box below and then click 'RESET PASSWORD'.
If you have an account registered, then you will receive an email with details of how to set a new password. If you do not receive an email, you may have checked out as a guest before, and will therefore need to fill in the form to become a New user.

Why is my email address showing as invalid?
If you are trying to checkout as a guest and seeing an error that your email address is invalid, then this means that you already have an account with us.
Sign in to your account to continue your order. If you cannot remember your password, follow the steps above.


Delivery
How will my order be sent?

Most of the parcels we send out are small enough to go via Royal Mail so will be sent out to you either 1st Class or 2nd Class post. Any larger items or heavy items will be sent via a courier. More information regarding postage charges and delivery can be found here.


Returns

View our full returns policy.