How do I contact Kings Seeds?
Please view our Contact details here.
Placing an Order
How do I pay?
We accept most major debit and credit cards to pay for your order. We will also accept cheque as payment but this will have to accompany your order in the post. We are unable to accept PayPal as payment.
When will I be charged for my order?
If you place your order online, the payment will be taken as soon as the order is placed. If you give us your payment details with your order over the phone, the payment will be taken before the despatch of your goods.
Can I cancel or add to my order?
If you would like to cancel your order please click here for our contact details. If you would like to amend or add to your order, we are unable to do this online but if you contact us with your payment details ready we will do everything we can to help you.
What is a 3D Verification code?
A 3D verficiation code is an extra security measure which all websites should now have in place. It is an extra step to prove that it is really you trying to place the order. The code usually comes through as a text message. If you have not received a code, it may be because you have entered a landline number on your account, or your phone number is wrong.
I cannot find an item which is in your catalogue?
If you cannot see an item which is in our newest catalogue, it is likely out of stock. You can search for the product by browsing our categories, or by typing in the product code or product name into the search bar. You can always contact us to confirm if an item is out of stock.
Catalogue Requests
How do I get a copy of your catalogue?
If you would like a copy of our catalogue, simply contact us via the online form, by email or by phone with your name and address and we will be glad to send one out in the post to you. Our catalogue can also be viewed online if you'd prefer. We do also have smaller seasonal catalogues which come out through the year which you will also be sent.
Will I need to request a catalogue every year?
So long as you have been ordering from your catalogue, you will automatically be sent the next seasons catalogue the following year.
Catalogue Packaging
The Polythene we use is 100% recyclable, it's also quicker to degrade than standard poly and has 50% less waste material. We have considered sending the catalogue without the polythene but we are concerned with the condition the catalogue would arrive in, i.e possibility of it getting wet/ damaged whilst in the postal system. We are in the process of looking at plant based films and hope to be trialling these films on our machines in the future… Polylite™ is guaranteed to reduce carbon footprint.
My Account
How do I set up an account?
Everything you need to know about opening an online account with us can be found here.
Can I place an order online without setting up an account?
Yes you can, as guest checkout, but we recommend you to first register with us so that we have all of your details logged on our system correctly.
I have forgotten my password, what should I do?
To reset your password, go to the login page (Login/Register in the top right corner of the screen). Click the button that says 'Forgotten your password', enter your email address in the box below and then click 'RESET PASSWORD'.
If you have an account registered, then you will receive an email with details of how to set a new password. If you do not receive an email, you may have checked out as a guest before, and will therefore need to fill in the form to become a New user.
Why is my email address showing as invalid?
If you are trying to checkout as a guest and seeing an error that your email address is invalid, then this means that you already have an account with us.
Sign in to your account to continue your order. If you cannot remember your password, follow the steps above.
Why is my email address showing as 'Not recognised'?
If you are trying to log in and your email address is not recognised, it means that you do not have an account with us. If you have an allotment account with us via NSALG, please visit our allotment website. You can access this via the members area on nsalg.org.uk.
Delivery
How will my order be sent?
Most of the parcels we send out are small enough to go via Royal Mail so will be sent out to you either 1st Class or 2nd Class post. Any larger items or heavy items will be sent via a courier. More information regarding postage charges and delivery can be found here.
Can my plant delivery be delayed?
We regret that we cannot delay the despatching of your fruit plants or plug plants to accommodate holidays etc. However, if you think you might be away from home when your plants are due for despatch, please advise us at least 3 weeks beforehand and we can arrange for your order to be sent to a relative or friend/neighbour. We cannot be held responsible for non-collected items from the post office or items returned as you are away.
Returns
View our full returns policy.