HOW TO ORDER ON LINE
If you have not purchased anything before on this website then you can register before adding items to your basket by clicking on the Login/Register link and entering you email address and other personal information . Once you have registered you will receive a confirmation email with an automatically generated password for you to log in with. This can be changed by yourself in the "My Account" tab. Alternatively add your items to the basket before and then register as part of the checkout process.
If you have already chosen your items offline and know the product code numbers or the majority of the product code numbers please use the quick order button, located on the black navigation bar at the top off the page. Just type in the ones you know and press the Add to Cart button so they all go into the basket, and then simply browse the catalogue and add to the basket the items you do not have the numbers for.
If you know the product number of the items you require, the quickest way to select these items is to use the Search function.
For example, in the right hand corner below the product navigation bar, you will see a box headed "search". Type in the product number required ie 12618 and click on "Search". This will then take you directly to that item number.
If you require further information concerning that variety, you simply click on the number description or picture and this will display the cultural information.
Once you are happy with your choice, enter the quantity you require and click on the "buy" button. You then continue, using the same method until you have chosen all the items you require, and once you have finished selecting your items, you click "View Basket". The next window displayed will give you a summary of your order, including the total cost.
You can at this stage, remove any items if selected incorrectly, and once you are completely happy with your selection, you click "Checkout" and complete the information required, clicking on "Next" at the bottom of the page until your order has been successfully placed.
Finally you will be taken to a page with the title Order Complete, this will also confirm the status of your order (E.g. STATUS:OK) and the order number. If you wish to continue using the site on this visit use the navigation at the top of the page to return to the catalogue.
If you do not know what the product number is, select a category from the top navigation ie Vegetables. Click on "Vegetables" and then click on the sub category you wish to view. This will load all the items in this category but you can also search this category by when to sow and when to harvest using the left hand filter. Select the item you require, and follow the same instructions as above.
- In order to be able to save a basket, you need to name your basket, then you will find your saved basket under “my account”, then click “saved baskets”. Under actions you will see three small icons which you need to click on the icon in the middle that says update order, then you will see your basket and you can add more items to your basket.
- In order to have all multiple saved baskets into one, you need to go to “My account”, then click saved baskets tab and then under actions, click on the middle icon that says “update/order”, then that order will go to your basket straight away, then repeat this for each saved basket.
Payment Section (3D Secure 2).
After September 2019, authentication will become the new default and cannot be bypassed (unless an exemption applies). Although authentication will be performed, it is expected that only 5% to 10% of authentications will result in the cardholder having to be re-directed to their banks 3D Secure page to enter 2FA (challenge authentication). The majority of the authentication requests will result in a frictionless authentication, where the cardholder is not re-directed to their banks 3D Secure page to enter 2FA.
If you should experience any problems with our site in any way, please contact us and we will try to rectify the situation as soon as possible.