Frequently Asked Questions

FAQs
How to contact us
Placing an Order
Catalogue Requests
My Account
Delivery
Returns

 


How do I contact Kings Seeds?
Please click here to see our contact details.

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Placing an Order
How do I pay?
We accept most major debit and credit cards to pay for your order. We will also accept cheque as payment but this will have to accompany your order in the post. We are unable to accept PayPal as payment.

When will I be charged for my order?
If you place your order online, the payment will be taken as soon as the order is placed. If you give us your payment details with your order over the phone, the payment will be taken before the despatch of your goods.

Can I cancel or add to my order?
If you would like to cancel your order please click here for our contact details. If you would like to amend or add to your order, we are unable to do this online but if you contact us with your payment details ready we will do everything we can to help you.
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Catalogue Requests
How do I get a copy of your catalogue?
If you would like a copy of our catalogue, simply contact us via the online form, by email or by phone with your name and address and we will be glad to send one out in the post to you. We do also have smaller seasonal catalogues which come out through the year which you will also be sent.

Will I need to request a catalogue every year?
So long as you have been ordering from your catalogue, you will automatically be sent the next seasons catalogue the following year.

Catalogue Packaging
The Polythene we use is 100% recyclable, it's also quicker to degrade than standard poly and has 50% less waste material. We have considered sending the catalogue without the polythene but we are concerned with the condition the catalogue would arrive in, i.e possibility of it getting wet/ damaged whilst in the postal system. We are in the process of looking at plant based films and hope to be trialling these films on our machines in the future… Polylite™ is guaranteed to reduce carbon footprint.


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My Account
How do I set up an account?

Everything you need to know about opening an online account with us can be found here.

Can I place an order online without setting up an account?
To be able to place an order online, you must first register with us so that we have all of your details logged on our system correctly.
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Delivery
How will my order be sent?
Most of the parcels we send out are small enough to go via Royal Mail so will be sent out to you either 1st Class or 2nd Class post. Any larger items or heavy items will be sent via a courier. More information regarding postage charges and delivery can be found here.

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Returns
Our full returns policy can be viewed by clicking here.
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